All sales are final unless due to product defect or damage in transit.
No refunds will be issued unless special conditions apply.
If you have any questions or concerns related to refunds please contact us at Shop@complex.com.
Returns for product related issues must be initiated within 14 days of date that the item was received. Returned items will be replaced and sent back to you within 7-10 business days.
To initiate a return due to product defects, damages, or lost in transit please contact us at
Shop@complex.com. (Please provide images if applicable)
Complex media will not reimburse shipping charges, nor are we responsible for items returned prior to receiving authorization from an official agent.
All orders are shipped within 5-7 business days + (Transit time dependent upon shipping service chosen) Monday - Friday 8am - 5pm.
INTERNATIONAL SHIPPING POLICY:
International shipping recipients WILL be required to pay duties/taxes by their nation's customs in order to obtain possession of their shipment. This charge is determined by the recipient country's government. Complex assumes no liability for these charges, nor are we able to predetermine or estimate these fees ahead of time. They are calculated by customs upon arrival of the package. Complex cannot guarantee an arrival or delivery date, as the customs department can delay release of any package for any reason. It is recommended that you plan for at least 7 business days additional time to receive your shipment. This 7 business day buffer is not a guarantee of time-frame for the release of packages. These delays will vary depending on the nation of delivery, customs department policies and procedures in dealing with the type of product ordered.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown your shipping options (if applicable) and what the cost of shipping will be for each option.
For orders shipping to any address in the United States, standard shipping which has a business day transit time. Both of these transit times are from when the order leaves our production facility which can take up to business days.
For international orders we currently only offer standard shipping. Transit time is 10-14 business days for Canada and rest of the world.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If your product does not meet your expectations we would be happy to it take it back and issue you a refund or exchange! We are happy to accept returns or exchange requests within 30 days of your purchase. If your return request is fashion related (i.e. doesn't fit, don't like color, etc.) We can accept an exchange or a refund for store credit. If your issue is related to the garment (i.e. damaged in shipping, misprinted, etc.) we are happy to issue you a full refund to your payment method on file. After 30 days, we are unable to accept a return or exchange. If you have any questions or concerns, please feel free to email us at Shop@complex.com.
Some of our items are produced based on-demand and require 3-4 days production time plus your selected shipping method time. These on-demand products are marked on the product description page and are not returnable for fashion related issues. We do however, accept returns for damaged/misprinted products.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Shop@complex.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Shop@complex.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please email Shop@complex.com with your order number and email used to place the order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.